Managing tough conversations: positive proactive solutions

Karen Hough, Founder and CEO of ImprovEdge, highlights a simple 3-step process for dealing with the most difficult, and often most important, conversations. This hands-on tool will guide conversations — leading to decisions and actions for positive change. You will explore specific actions that will elevate your ability to influence outcomes and impact positive experiences for yourself, your teams and your leaders. You’ll learn a road map — to pull you through those difficult conversations. You become team members, invested in finding solutions.