Customer service and its importance in the clinical laboratory
By Victoria L. Anderson, BS, MT (ASCP)
This article provides a detailed overview of what lab customer service is, why it’s important, and ideas on how to implement it.
Laboratory outreach couriers: selection and implementation
By Jane M. Hermansen, MBA MT (ASCP) and Charlene H. Harris, FACHE, MT (ASCP)
This article details the advantages of integrating pathology and radiology data to improve the quality of diagnoses and overall patient care.