We talk about being stuck in the basement and no one wanting our opinion. There's a little bit of a victim mentality. Instead of being victims, we need to ask 'What do you need from us? How can we provide it better? We've got great insights and sit on amazing data, but we're unclear how you'd like to use it. How do we create this partnership?'
CEO
Voltage Leadership Consulting
The mantra is: Get out of the office. Get out of the lab. You can't really be successful entrepreneurially unless you get out and talk to all the stakeholders that are impacted by your decisions, and who impact you.
Professor of Operations Management
University of Michigan Ross School of Business
I once asked a colleague who was giving a presentation on informal networks, 'If you were to go over to my hospital and make one recommendation that would improve patient safety, what would it be?' And she said, 'I would ask if a nurse knew a pharmacist by name.' That was a very interesting response.
Professor of Operations Management
University of Michigan Ross School of Business
Some of our best experiences were actually when people got stuck on elevators. You'd get to have conversations that you wouldn't otherwise have, and as a pathology practice and technical support, we became part of the fabric of the hospital. People knew us by name; it broke down a lot of walls.
Assistant Professor; Department of Pathology. Associate Director; M-Labs
Michigan Medicine
The end result of this is — in addition to an invigorating mixture of ideas — a greater appreciation for the true breadth and depth of our lab. And it's something I think any lab can do.
Professor of Operations Management
University of Michigan Ross School of Business
Assistant Professor; Department of Pathology. Associate Director; M-Labs
Michigan Medicine