Article

3 Ways Labs Can Partner with IT to Advance Accountable Care

3 Ways Labs Can Partner with IT to Advance Accountable Care
LEADERSHIP

Article highlights:

  • Health care institutions are constantly seeking new ways to advance accountable care
  • This creates high-value opportunities for labs to partner with IT
  • Read on to learn three things labs and IT can start doing today to drive better outcomes

With growing emphasis on accountable care, all service lines need to contribute to value-based initiatives. Because of your data and expertise, you have the unique opportunity to position your lab on the front lines. By partnering with information technology (IT), you can drive quality and empower better outcomes.

Hear from our Lab Leaders about some common issues organizations are facing, with 3 ways you can take the lead to redefine care.

1. Results retrieval in action

 

Without systems in place to ensure lab tests are retrieved, patient care remains suboptimal.

Michael Astion

Division Chief of Laboratory Medicine, Clinical Professor of Laboratory Medicine

Seattle Children's Hospital

Patti Jones

Clinical Director, Chemistry

Children's Medical Center Dallas

Labs + IT = retrieval reassurance

Labs and IT can put systems in place to prevent results from slipping through the cracks. By developing physician alerts, providers have the ability to check on the status of every result to make sure it was retrieved.

 

What does this mean for ACOs?

Results retrieval meets Triple Aim effort #1: improve the patient experience

  • Increase the level of engagement between the physician, patient and lab
  • Ensure HCPs have the information they need to deliver prompt, value-based care

2. One test means one cost

 

Too often, labs receive duplicate test orders as a result of human error. This creates an operational nightmare and lots of waste.

Labs + IT = streamlined operations

Flagging duplicate tests is extremely valuable to both labs and physicians. With the help of IT, labs can alert physicians of duplicate orders and require them to confirm whether the order is accurate.

Michael Astion

Division Chief of Laboratory Medicine, Clinical Professor of Laboratory Medicine

Seattle Children's Hospital

Beyond duplicate test alerts

Why stop at duplicate tests? You can also build systems to notify physicians of unneeded tests, more appropriate tests, or less expensive tests.

What does this mean for ACOs?

Flagging duplicate tests meets Triple Aim effort #2: reduce costs

  • Support accountable care goal of cost efficiency in everything you do

3. Give more access—Get more ownership

 

For accountable care to flourish, every stakeholder needs to be an accountable owner of a piece of the process. However, many institutions are missing incredible opportunities for patients to take ownership over their health.

Labs + IT = patient empowerment

Through innovative applications, labs and IT can send digestible forms of data to patients, instantly. This gives patients newfound ability to “know their numbers.” What’s the result? A new pathway of communication and a new level of patient accountability.

Richard Gentleman

Network Market Head

AETNA, INC.

What does this mean for ACOs?

Giving patients access to data meets Triple Aim effort #3: improve the health of populations

  • They gain new visibility into their health status
  • They can be proactive and take ownership over their wellness
  • Institutions can leap forward in managing population health

Reference:

  1. Dickerson, Jane A., et al. “Transforming Laboratory Utilization Review into Laboratory Stewardship: Guidelines by the PLUGS National Committee for Laboratory Stewardship.” The Journal of Applied Laboratory Medicine, The Journal of Applied Laboratory Medicine, 1 Sept. 2017, jalm.aaccjnls.org/content/2/2/259.

Contributing Lab Leaders

Michael Astion

Division Chief of Laboratory Medicine, Clinical Professor of Laboratory Medicine

Seattle Children's Hospital

Patti Jones

Clinical Director, Chemistry

Children's Medical Center Dallas

Richard Gentleman

Network Market Head

AETNA, INC.

Other LabLeaders Leadership resources  /