By decreasing or eliminating Cost of Poor Quality resulting from nonconforming events, your lab can increase profit margins, which will help you to justify investment in quality to the C-suite.
Jennifer Dawson, MHA, FACHE, CPHQ, LSSBB, DLM
Vice President, Quality & Regulatory
Human Longevity, Inc.
Laboratory Medicine: Advancing Quality in Patient Care
By James Nichols, PhD, DABCC, FACB, MS; Sharon Ehrmeyer, PhD, MT(ASCP);Neil Greenberg, PhD, DABCC;Catherine A. Hammett-Stabler, PhD, DABCC, FACB, MS;Stephen Master, MD, PhD, FACB; and Roland Valdes, PhD, MS
Laboratory medicine is integrated into the daily practice of virtually every clinician.
What's Your CoPQ?: Quantifying the Value of Your Lab's Quality Program
By Jennifer Dawson,MHA,FACHE,DLM
The concept of quality in clinical laboratory operations is omnipresent, yet it is a nebulous term. All laboratory professionals agree that quality is important, but what does the term really mean, and how is it defined and measured?
Cost of Quality (COQ)
By Grace L. Duffy
Cost of poor quality (COPQ): The costs associated with providing poor quality products or services.