Video

Why Your Lab Should Be Playing the Long Game

Operational

What does it mean for a lab to play the long game? Labs must prove their value every day, not just by turning tests around quickly and accurately, but by helping their customers assess how to use their services most effectively. Those customers may not order as many tests in the short run, but their loyalty in the long run is more valuable.

Contributing Lab Leader

Brian Jackson, MD, MS

Academic Clinical Pathologist, Medical Informaticist, and Laboratory Business Leader

University of Utah; ARUP Laboratories

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