Why Your Lab Should Be Playing the Long Game


What does it mean for a lab to play the long game? Labs must prove their value every day, not just by turning tests around quickly and accurately, but by helping their customers assess how to use their services most effectively. Those customers may not order as many tests in the short run, but their loyalty in the long run is more valuable.

Contributing Lab Leader

Brian Jackson, MD, MS

Academic Clinical Pathologist, Medical Informaticist, and Laboratory Business Leader

University of Utah; ARUP Laboratories

Related resources

  • The Role of Clinical Labs in New Models of Outpatient Care
    By Richard Cross
    The nation’s healthcare system continues to be buffeted by enormous change, including implementation of The Affordable Care Act, the rise of new healthcare delivery models such as the Patient Centered Medical Home (PCMH) and Accountable Care Organizations (ACOs), fewer regulated tests, and fewer qualified lab workers.

  • Laboratory Medicine and Value-Based Health Care
    By Robert L. Schmidt, MD, PhD, MBA Edward R. Ashwood, MD
    Health care systems are under intense pressure to increase value. Value is defined as the ratio of outcomes over costs. Systems increase value by either improving outcomes or reducing costs.

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