Calculating the Cost of Poor Quality

By Jennifer Dawson, Human Longevity Inc; Christina Nickel, Bryan Medical Center; Raul Benavides, Baylor University Medical Center; Cecelia Duclon, Froedtert & Medical College of Wisconsin; Patty Eschliman, St. Luke’s Hospital-South; Kathy Miller, Washington Regional Medical Center; Laurie Thomas, American Esoteric Laboratories; Anne Daley, Daley Consulting

Calculating the Cost of Poor Quality: A Multi-Facility Study