Encouraging lab specialists to participate in committees and to interact with hospital employees in other departments can open lines of communication to help determine exactly which and how many tests are best for each patient, saving everyone time and cutting down on unnecessary expense.
Focus on the “why,” not the “who.” Looking at errors as a process instead of someone’s fault and getting away from a blame-and- shame mentality helps nurses and other staff feel more comfortable about coming forward.
Good enough is no longer good enough. Don’t settle for the bare minimum when it comes to providing quality. Strive for excellence.
Jennifer Dawson, MHA, FACHE, CPHQ, LSSBB, DLM
Vice President, Quality & Regulatory
Human Longevity, Inc.
Quality Management Coordinator Department of Lab Medicine and Pathology (DLMP)
Mayo Clinic, Rochester, MN
Quality Management Coordinator Department of Lab Medicine and Pathology (DLMP)
Mayo Clinic, Rochester, MN
Jennifer Dawson, MHA, FACHE, CPHQ, LSSBB, DLM
Vice President, Quality & Regulatory
Human Longevity, Inc.